/* «Чаты» кабинета (шаг 2В): окно на всю высоту под шапкой, список слева, переписка справа. Классы cw-*. */
:root{--cw-out:#dfe9ff;--cw-wait:#a77719;--cw-waitbg:#fff5df}
.cw-chat-row{border-bottom:1px solid var(--line)}
.cw-chat-row .cw-chat{border-bottom:0}
.cw-bind{margin:0 14px 8px 66px;padding:3px 8px;border:1px solid var(--line);border-radius:6px;background:var(--panel);color:var(--accent);font-size:11px}
.cw-crm-dialog{width:min(480px,90vw);max-height:85vh;overflow:auto;border:1px solid var(--line);border-radius:12px;padding:20px;color:var(--ink);background:var(--panel)}
.cw-crm-dialog::backdrop{background:#14213b66}
.cw-crm-dialog form,.cw-crm-results{display:flex;flex-direction:column;gap:10px}
.cw-crm-dialog input,.cw-crm-dialog select{padding:10px;border:1px solid var(--line);border-radius:8px;background:var(--panel);color:var(--ink)}
body.chatmode .content{max-width:none;padding:0}
body.chatmode #trial{display:none}
.cw{display:grid;grid-template-columns:360px minmax(0,1fr);height:calc(100dvh - 83px);background:var(--panel);overflow:hidden}
.cw svg{width:auto;height:auto}
.cw button{display:inline-flex}

/* список */
.cw-side{display:flex;flex-direction:column;border-right:1px solid var(--line);min-height:0;min-width:0}
.cw-sidehead{padding:14px 14px 10px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:minmax(0,1fr);gap:10px}
.cw-filters{display:flex;flex-wrap:wrap;background:var(--bg);border-radius:10px;padding:3px;gap:2px}
.cw-filter{flex:1 1 auto;justify-content:center;background:none;color:var(--muted);padding:7px 8px;border-radius:8px;font-size:12px;font-weight:600;gap:6px;white-space:nowrap}
.cw-filter.on{background:var(--panel);color:var(--accent);box-shadow:0 1px 2px #0001}
.cw-count{background:var(--cw-wait);color:#fff;border-radius:9px;min-width:18px;padding:0 5px;font-size:11px;line-height:18px;text-align:center}
.cw-count:empty{display:none}
.cw-tools{display:flex;gap:8px}
.cw-search{flex:1;min-width:0;padding:9px 12px;border:1px solid var(--line);border-radius:10px;font:inherit;background:var(--panel);color:var(--ink)}
.cw-acc{max-width:42%;min-width:0;padding:8px;border:1px solid var(--line);border-radius:10px;font:inherit;font-size:12px;background:var(--panel);color:var(--ink)}
.cw-search:focus,.cw-acc:focus,.cw-composer textarea:focus{outline:2px solid var(--accent);outline-offset:0;border-color:transparent}
.cw-meta{display:flex;justify-content:space-between;align-items:center;font-size:11px;color:var(--muted)}
.cw-link{background:none;color:var(--accent);padding:0;font-size:12px;font-weight:600}
.cw-link:disabled{opacity:.5}
.cw-list{overflow-y:auto;flex:1}
.cw-list,.cw-msgs,.cw-tpls{scrollbar-width:thin;scrollbar-color:#c9d2de transparent}
.cw-list::-webkit-scrollbar,.cw-msgs::-webkit-scrollbar,.cw-tpls::-webkit-scrollbar{width:6px;height:6px}
.cw-list::-webkit-scrollbar-thumb,.cw-msgs::-webkit-scrollbar-thumb,.cw-tpls::-webkit-scrollbar-thumb{background:#c9d2de;border-radius:3px}
.cw-list::-webkit-scrollbar-button,.cw-msgs::-webkit-scrollbar-button{display:none}
.cw-chat{display:grid!important;grid-template-columns:42px 1fr auto;gap:3px 10px;align-items:center;width:100%;text-align:left;background:none;color:var(--ink);
  border-bottom:1px solid #f0f2f6;padding:11px 14px;border-radius:0}
.cw-chat:hover{background:#f7f9fc}
.cw-chat.cur{background:var(--soft)}
.cw-chat .cw-ava{grid-row:span 2}
.cw-chat .nm{font-weight:700;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cw-chat .tm{color:var(--muted);font-size:11px;justify-self:end}
.cw-chat.wait .tm{color:var(--cw-wait);font-weight:700}
.cw-chat .pv{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cw-chat .un{justify-self:end;background:var(--accent);color:#fff;border-radius:10px;min-width:20px;padding:0 6px;font-size:11px;font-weight:700;text-align:center;line-height:18px}
.cw-chat .un:empty{visibility:hidden}
.cw-chat .sub{grid-column:2/4;display:flex;gap:8px;font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden}
.cw-chat .sub i{font-style:normal;color:var(--cw-wait);background:var(--cw-waitbg);border-radius:6px;padding:0 6px;font-weight:600}
.cw-note{color:var(--muted);padding:18px 14px;font-size:13px;line-height:1.6;margin:0}

/* аватар со значком мессенджера */
.cw-ava{position:relative;width:42px;height:42px;border-radius:50%;background:var(--soft);color:var(--accent);display:grid;place-items:center;font-weight:700;font-size:14px;flex:none}
.cw-ava.grp{border-radius:12px}
.cw-kind{position:absolute;right:-3px;bottom:-3px;width:18px;height:18px;border-radius:50%;border:2px solid var(--panel);display:grid;place-items:center;background:var(--muted)}
.cw-kind svg{width:10px!important;height:10px!important;fill:#fff}
.cw-kind.whatsapp{background:#25d366}.cw-kind.telegram{background:#2aabee}.cw-kind.max{background:#7b4dff}

/* переписка */
.cw-conv{display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--bg)}
.cw-empty{flex:1;display:grid;place-items:center;color:var(--muted);text-align:center;padding:20px}
.cw-empty span{display:inline-flex;color:#b7c1d6}.cw-empty svg{width:48px!important;height:48px!important}
.cw-head{display:flex;align-items:center;gap:12px;padding:10px 16px;background:var(--panel);border-bottom:1px solid var(--line)}
.cw-who{flex:1;min-width:0;display:grid}
.cw-who b,.cw-who small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cw-who small{color:var(--muted);font-size:12px}
.cw-back{display:none!important;background:none;font-size:28px;line-height:1;padding:0 6px;color:var(--accent)}
.cw-ghost{border:1px solid var(--line);background:var(--panel);border-radius:10px;padding:8px 12px;color:var(--ink);font-size:12px;font-weight:600;white-space:nowrap}
.cw-ghost:hover{border-color:var(--accent);color:var(--accent)}
.cw-msgs{flex:1;overflow-y:auto;padding:14px 20px;display:flex;flex-direction:column;gap:4px}
.cw-more{align-self:center;margin-bottom:6px}
.cw-day{align-self:center;background:#e6eaf2;color:#4b5565;border-radius:10px;padding:2px 10px;font-size:11px;margin:8px 0}
.cw-msg{max-width:min(560px,72%);align-self:flex-start;background:var(--panel);border-radius:12px 12px 12px 4px;padding:7px 11px 5px;
  box-shadow:0 1px 1px #141e3c14;word-wrap:break-word;overflow-wrap:anywhere;font-size:14px;line-height:1.45}
.cw-msg.out{align-self:flex-end;background:var(--cw-out);border-radius:12px 12px 4px 12px}
.cw-msg .author{font-size:12px;font-weight:700;color:var(--accent);margin-bottom:2px}
.cw-msg .body{white-space:pre-wrap}
.cw-msg .meta{display:flex;justify-content:flex-end;gap:6px;font-size:11px;color:var(--muted);margin-top:2px;white-space:nowrap}
.cw-msg .ack{letter-spacing:-2px;font-weight:700}
.cw-msg .ack.read{color:var(--accent)}.cw-msg .ack.failed{color:var(--bad);letter-spacing:0}
.cw-msg.pending{opacity:.7}.cw-msg.failed{border:1px solid #f1b3a9}
.cw-msg .err{color:var(--bad);font-size:12px;background:none;padding:0;margin:0}
.cw-msg img.photo{display:block;max-width:100%;width:260px;max-height:260px;object-fit:cover;border-radius:8px;cursor:zoom-in;background:#e9edf5}
.cw-msg video{display:block;max-width:100%;width:300px;border-radius:8px}
.cw-msg .doc{display:flex;align-items:center;gap:8px;color:var(--ink);text-decoration:none;padding:4px 0}
.cw-msg .doc .ext{width:34px;height:40px;border-radius:6px;background:var(--accent);color:#fff;font-size:10px;font-weight:700;display:grid;place-items:center;text-transform:uppercase}
.cw-msg .doc small{display:block;color:var(--muted)}
.cw-msg .transcript{font-size:12px;color:#4b5565;border-left:2px solid #c9d4ea;padding-left:7px;margin-top:5px;white-space:pre-wrap}
.cw-msg .transcript.muted{color:var(--muted);font-style:italic}
.cw-msg .cw-link{margin-top:5px}

/* свой плеер голосовых */
.cw-voice{display:flex;align-items:center;gap:8px;width:250px;max-width:100%;padding:2px 0}
.cw-voice .play{width:34px;height:34px;border-radius:50%;background:var(--accent);color:#fff;display:grid!important;place-items:center;flex:none;padding:0}
.cw-voice .play svg{width:14px!important;height:14px!important;fill:currentColor}
.cw-voice .bar{flex:1;height:4px;border-radius:2px;background:#c9d4ea;position:relative;cursor:pointer}
.cw-voice .bar i{position:absolute;left:0;top:0;bottom:0;background:var(--accent);border-radius:2px;width:0}
.cw-voice .dur{font-size:12px;color:var(--muted);min-width:34px;text-align:right;font-variant-numeric:tabular-nums}

/* поле ответа */
.cw-composer{background:var(--panel);border-top:1px solid var(--line);padding:10px 14px;position:relative}
.cw-composer .row{display:flex;align-items:flex-end;gap:6px;border:0;padding:0}
.cw-composer textarea{flex:1;resize:none;border:1px solid var(--line);border-radius:12px;padding:10px 12px;font:inherit;max-height:160px;min-height:42px;color:var(--ink)}
.cw-icon{width:40px;height:40px;background:none;border-radius:10px;color:var(--muted);display:grid!important;place-items:center;flex:none;padding:0}
.cw-icon:hover{background:var(--bg);color:var(--accent)}
.cw-icon svg,.cw-send svg{width:21px!important;height:21px!important}
.cw-send{width:42px;height:42px;border-radius:50%;background:var(--accent);color:#fff;display:grid!important;place-items:center;flex:none;padding:0}
.cw-send:disabled{opacity:.5}
.cw-attached{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--muted);padding:0 4px 8px}
.cw-attached button{background:none;color:var(--bad);padding:0;font-size:12px}
.cw-tpls{position:absolute;left:14px;bottom:62px;width:min(440px,calc(100% - 28px));max-height:320px;overflow-y:auto;background:var(--panel);
  border:1px solid var(--line);border-radius:12px;box-shadow:0 8px 24px #141e3c29;padding:6px;z-index:5}
.cw-tpls button{display:block!important;width:100%;text-align:left;background:none;padding:9px;border-radius:8px;color:var(--ink)}
.cw-tpls button:hover{background:var(--bg)}
.cw-tpls b{display:block;font-size:13px}.cw-tpls small{color:var(--muted);display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cw-readonly{color:var(--muted);font-size:13px;text-align:center;padding:8px}
.cw-viewer{position:fixed;inset:0;background:#0a0e18d9;display:grid;place-items:center;z-index:60;cursor:zoom-out}
.cw-viewer img{max-width:94vw;max-height:94vh;border-radius:6px}

@media(max-width:900px){.cw{grid-template-columns:290px minmax(0,1fr)}}
@media(max-width:650px){
  .cw{grid-template-columns:1fr;height:calc(100dvh - 67px)}
  .cw.open .cw-side{display:none}
  .cw:not(.open) .cw-conv{display:none}
  .cw-back{display:inline-flex!important}
  .cw-msg{max-width:86%}
  .cw-msgs{padding:10px 12px}
  .cw-head .cw-ghost{padding:7px 9px;font-size:11px}
}
.nav-wait{background:var(--cw-wait);color:#fff;border-radius:9px;padding:0 6px;line-height:18px;font-weight:700}
.nav-wait:empty{display:none}
.chatcell{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--muted);white-space:nowrap}
.chatcell .cw-link{font-size:12px}